[PDF.44tk] Handbook of Public Quality Management (Public Administration and Public Policy)

Handbook of Public Quality Management (Public Administration and Public Policy)

[PDF.yr81] Handbook of Public Quality Management (Public Administration and Public Policy)

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 | #7563781 in Books |  CRC Press |  2001-03-22 | Original language:English | PDF # 1 |  10.00 x7.25 x1.75l,.0 | File type: PDF | 890 pages

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Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 li...

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